Frequently Asked Question
What is your return policy?
We offer a 30-day return policy. Items must be unused, in their original packaging, and with tags attached. To start a return, contact us at contact@homezenith.co.uk.
How long does shipping take?
Our standard delivery takes 10–15 business days, as we work with international suppliers. You'll receive tracking details as soon as your order ships.
Do you offer international shipping?
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Can I change or cancel my order after placing it?
If your order hasn’t been processed yet, we may be able to cancel or change it. Please contact us as soon as possible at contact@homezenith.co.uk with your order number.
How do I track my order?
Once your order is shipped, you’ll receive an email with a tracking number and a link to follow your parcel's progress.
Will all items in my order arrive together?
Depending on your order, items may arrive in separate packages as we work with multiple warehouses to ensure quicker delivery.
What payment methods do you accept?
We accept major debit/credit cards including Visa, Mastercard, and American Express, as well as PayPal, Apple Pay, and Google Pay.
Is my personal information secure?
Absolutely. Your information is protected using industry-standard encryption and will never be shared without your consent.
Do you offer discounts or promotions?
Yes! Follow us on Instagram, TikTok, and Pinterest or sign up to our newsletter to stay updated on upcoming promotions and exclusive offers.
Can I purchase a gift card?
Not yet — but gift cards will be available very soon! Stay tuned.
How do I contact customer support?
You can reach us at contact@homezenith.co.uk and we typically respond within 24–48 business hours.
